Returns

RETURNS & CARE POLICY

We take great care in curating each piece at Gypsy and the Bowerbird and hope you truly enjoy your purchase. Should something not be quite right, please refer to the policy below.

CHANGE OF MIND

We do not offer refunds for change of mind, including incorrect selection, sizing, or simply deciding an item is no longer desired. We encourage you to choose thoughtfully and contact us prior to purchase if you require any assistance. 

However, we will offer an exchange or store credit for change-of-mind returns, provided the following conditions are met:

  • The item is returned within 14 days of purchase

  • The item is unused, unworn, and in original condition with tags attached

  • Original packaging is included

  • Proof of purchase is provided

Store credit will be issued via gift card and is valid for future purchases.

FAULTY OR INCORRECT ITEMS

If an item is found to be faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund, depending on the nature of the issue.

To assist us in resolving this promptly:

  • Please notify us within 7 days of purchase

  • Items must be unused, unworn, and returned in their original packaging with tags attached

  • Proof of purchase is required

Items shipped outside of Australia are not eligible for return.

EXCLUSIONS

The following items are unable to be returned or exchanged:

  • Sale items

  • Gift cards

  • Personal body products, including earrings and skincare

RETURN PROCESS

To request a return for a faulty item, please email hello@gypsyandthebowerbird.com.au with your order number and a brief description of the issue (including photographs where possible).

Approved returns should be sent to:

Gypsy and the Bowerbird
Attn: Returns
Shop 2, 139 Victoria Street
Mackay QLD 4740

SHIPPING & HANDLING

  • Return shipping costs are the responsibility of the customer unless the item is confirmed faulty

  • Original shipping fees are non-refundable

  • Replacement items will be shipped at no cost where a fault is confirmed

  • We recommend returns be sent via tracked postage, as we cannot be responsible for items lost in transit

Once your return has been received and assessed, we will be in touch via email to confirm the outcome.